Privacy policy

Privacy Policy
The Nelsmann store (operated by LMB Import, located at 2 Ruelle du Marais, 95270 Viarmes, France) publishes this website and provides all related services, products and content. Nelsmann is a store powered by Shopify, which enables us to provide you with these services. This Privacy Policy describes how we collect, use and disclose your personal information when you access our services, make a purchase or communicate with us.

Please read this Privacy Policy carefully. By accessing and using our services, you acknowledge that you have read and understood how your information is collected, used and disclosed.

1. Personal information we collect
When we use the term “personal information”, we refer to information that identifies you or that can reasonably be linked to you. We may collect:

  • Contact details: Last name, first name, postal address, billing address, delivery address, phone number and email address.
  • Financial information: Payment method details, payment confirmations and transaction history.
  • Account information: Login credentials, password, preferences and settings.
  • Transaction information: Products viewed, added to cart, purchased, returned or cancelled.
  • Communications: Information provided during your exchanges with our customer service.
  • Technical data: IP address, device type, browser and unique connection identifiers.

2. Sources of information
We collect your data:

  • Directly from you (account creation, order, contact form).
  • Automatically through our website (cookies and similar technologies).
  • From our service providers (notably Shopify for hosting and payment processing).

3. How we use your data
Your data is processed for the following purposes:

  • Processing, shipping and tracking your orders.
  • Customer service and management of the commercial relationship.
  • Website security and fraud prevention.
  • Marketing communications (if you have consented).
  • Compliance with legal and regulatory obligations.

4. Disclosure and sharing of data
We may share your data only in the following cases:

  • With Shopify and our logistics/payment providers essential to the fulfilment of your orders.
  • To comply with a legal or judicial obligation.

5. Security and retention period
We implement appropriate security measures to protect your information. Your data is kept for as long as necessary to manage your account, provide the services and comply with our legal obligations.

6. Your rights (GDPR / European Economic Area)
In accordance with European data protection regulations, you have the following rights:

  • Right to access, rectify and erase your data.
  • Right to restriction of processing and to object to processing.
  • Right to data portability.
  • Right to withdraw your consent at any time.

To exercise your rights, you can contact us directly using the details below.

7. Contact
For any question about our Privacy Policy or to exercise your rights, you can contact us:

  • By email: contact@nelsmann.com
  • By phone: +33 6 26 12 57 43
  • By post: LMB Import - Nelsmann, 2 Ruelle du Marais, 95270 Viarmes, France

For the purposes of applicable data protection law, LMB Import is the controller of your personal information.